Only Good People are Greatest Assets; the Rest are All Liabilities
44:00 min starting time;  Good leaders look to create more leaders, bad leaders look to create followers. The main difference between leaders and managers is that leaders have people who follow them while managers have people who work for them. A successful business owner needs to be both; a strong leader and manager to get team on board; to follow them and towards the vision of success.  
Winners see the gain; losers see the pain. 
One of the greatest fear in this world is the fear of Public Speaking. In fact, there was a survey done, which said fear of Public Speaking is considered to be greater than the fear of death also. 
Somehow, if we are not able to do a good job in front of the audience, we feel humiliated. 
Discipline actually gives you freedom. In fact, we need to find, what is discipline. 
Attitude; has potential to change a lot. 
People are our greatest assets? Q? 54:00
Only good People are greatest assets; the rest are all liabilities 
Goodness needs to be cultivated, evil happens
To have a good garden, we must consciously plant good seeds of good flowers and good fruits; but weeds keep coming automatically
Nature of the beast: (certain aspects or traits of a person or thing that reveal themselves, either occasionally or on a regular basis).
Corporate world training is repair work; that means that we have not prepared otherwise no need of repair
We can prepare in schools and colleges well then there will be no need to repair youth later
Having professional qualification does not necessarily make a professional - distance learning award degree on the basis of assignment, not on the basis of assessment. What means a lot more than that?
A study at NESCom proved that 90% of the graduates are not employable; if you think a little more; the balance 10% have a question mark.
Research shows that 90% of the syllabus taught in schools and colleges is not needed in real life and 90% of what is needed in real life is not been taught in schools and colleges; teachers, faculty, trustees.
We cannot blame the system; the reality is that people are not ready to take the responsibility.
Who makes the system; we people; wherever you see things are running smoothly; leadership is good
Wherever you see the mess; the leadership is messed up; it always starts from the top.
Sometimes people say; leader is good but his advisers are bad; who chooses the advisers; always the leaders
Leadership changes; the entire advisory team changes
We don't get advisors in life the kind of people we want; we always get advisors the kind of people we are
A/An crooked/honest entrepreneur will have always attorneys, accountant as advisor (same nature) = comfort level is there; We don't get advisors/ friends in life the kind of people we want; we always get friends the kind of people we are
Sometimes exceptionally mistakes happen; then it won't last and if it lasts; it means; values match
Most of the time in this world; we don’t have business problem; people are problem
I can't do it; either I don't know how to do it (technical training is solution) or I don't want to do it (either I don't care to do it - an attitude issue or I feel strongly enough not to do it - that is a values issue)
Mostly in the world we have attitude issues and values issues.
You can see in the world; under same set of circumstances; some people break the records while others break themselves; Identical circumstances; there is something to do with attitude. 1:05
Harvard University Research; 85% of the time a person gets a job or a promotion is because of the attitude; 15% how smart they are what facts and figures they know and what degrees they have.
Almost 100% of education dollars go to teach facts and figures which accounts only for 15% of success.
The amount of information we get today in one day; we never got this much information in one hundred years.
This is the speed of change. Globally 50% businesses fail within the first 5 years.
In US 90% businesses fail within the first 5 years.
Only 180 days for electronics products to get obsolete; Knowledge is getting obsolete within 2-3 years.
In engineering by 4th year graduates the knowledge has got obsolete what they learned in first year.
Medicine; students while they studying in 4th or 5th year, it got obsolete what they learned in first year.
Heraclitus says; The only constant is if change either we are in deep trouble or possibly those who are prepared; it is a tremendous opportunity
Is there anything other than change which is constant; there are 3 things constant besides change
Master 3 skills which are constant to be successful; people skills, persuasion skills, prioritizing skills
We are hired for our skills but we are fired for our behavior.
Lower a person in the life 90% of the time; goes 90% in technical skills and less than 10% in people skills and higher you go up, reverse this.
Technology and technicians; you can always buy with money. But the wealthiest person in the world must build and create relationships. You can buy a dog but you cannot wag the tail.
Young generation is very tech savvy; positive side; flip side; they have become very uncomfortable with people.
Socialization has been redefined; 3-4 friends; they say; let’s go to the dinner to the restaurant; they go to the restaurant; all the time they are texting; after 1 hour they say; it was nice dinner; joke, disgraceful. No one is in present moment, the most worthy moment.
Gallup did a survey and they found; 63% of people who go to the work are disengaged; that means they don’t do their job; additional 24% are actively disengaged; they make sure that others don’t do the job. This only leaves 13 % of people who go to work actually do work. 
People on work put 2-3-4 hours on social media, on personal emails.
Is that what we are getting paid for?
Is it not an integrity issue? 4 hours; wages without work amounts to stealing. Are we entitled to the money – what we are getting? Not earning – we are getting.
Multinational Training; Sometimes we don’t need sales training; we need training in basic courtesy, etiquette, manners, integrity.
Running late on appointment and no courtesy to call that I am running late. Walking in late and no courtesy to apologise to keep you waiting. In case if they call they say I am stuck in traffic. We leave the home or start late and blame the traffic.
Only the first lie is difficult; 2nd,3rd, 4th, 5th become easier and very soon you are dealing with a credit liar who deserves rascal. You will find, People who lie also steal. If this is your starting point, how long this relationship will last.
What are values; if you motivate an idiot, what you have? You have a motivated idiot which is worse than a demotivated idiot.
Business School Training; Difference between selling and marketing; repeatingly B2B B2C B2B B2C B2B B2C. Fact is that all businesses are P2P; people are buying things from people who are lying. People buy what they want to buy, not they need to buy. We need creators or we want creators. 1:25
In 2000, Singapore; taxi driver; $10 instead of $11. Difference between legality and ethics. Many lawyers and judges can learn from him. Tourism is big in Singapore; 2-3 days; taxi driving is their 1st experience; if pleasant the rest would be pleasant. An ambassador without diplomatic passport. That taxi driver was hired by that tourist for his multinational branch manager from last 16 years. After PhD and MBA we don’t understand this simple rule.
Persuasion skills; ability to influence/convince/ negotiate /sell. Job interview, business, marriage, politicians, speakers; 5000 years history
In life; results are rewarded, efforts are not; We judge ourselves by our intentions, world judges us by our actions.
Personality development opens the doors in life but without character doors close in the same speed.
Ability will promote and character will keep. 1:35
Prioritizing skills; priorities are based on values; universal (cut across country, religion, culture) and eternal (they were here before we came, they will be here after we have gone); No human is perfect but there is difference between 24-22 and 8 carat. We lose our priorities; we have unique time saving devices in history; yet we don’t have time. Somewhere we lost our priorities. Then we forget the distinction what is urgent /important in life. Urgent may or may not be important and vice versa.
Whenever we ignore what is important it converts into urgent; health is important, it needs regular exercise.
In life, relationships are important but they are not urgent. Then we need lawyers.
We lose our priorities; and we complain, we don’t have time. We messed up with urgent and important. How Time flies; is time aero plane? Who is the pilot? By losing priorities; we become passenger in place of pilot.
Suppose we are passenger and someone else is pilot; and they announce; we have good news and we have bad news. good news is that weather conditions are very favorable and we can reach the destination 1 hour ahead of time and bad news is that navigation system has broken and we don’t know where we are going, then pilot says; don’t worry, I have parachute for you, take it and jump down. By parachute we land in the middle of a jungle, 9:00 pm at night; pitch–dark.
Law of jungle; at 10:00 o clock, animals of jungle will come out and eat you up. The only way to come out of jungle is to run south, how do you know where is south? At this point of time miraculously; a salesman appears to you and says; sir, I can sell you a watch, it can tell you, how much time you have left before you get eaten up. Will you think to buy it?
All of a sudden, he says and shows a compass; it’s no brainer, you will buy the compass.
DIRECTION IS MUCH MORE IMPORTANT THAN SPEED IN LIFE.
Let the compass be the guide, not the clock; life lesson.
When we lose our priorities; we forget to distinguish between making money vs earning money.
There is big difference between making money vs earning money.
Today most people want to make money, very few people want to earn money. 1:46
Skill development and competence: Skill (ability) and competence (ability along with willingness and desire to do the job).
Many skillful people are totally incompetent.
Preparation for job and for life is different.
Corporate should be interviewed and rejected; not students.
If students are failing; it means institutions/teachers are failing.
IT has improved the speed of communication tremendously; but if the people don’t know; how to communicate and what to communicate; only miscommunication will pass.
Cost of miscommunication is horrendous. 1:49
Sadly, most people are not able to communicate; not due to because they have lack of knowledge; they lack confidence.
We get into issues of self esteem!
The way we see/think ourselves – self image. Self respect / feeling proud / self worth /self evaluation is a component. Self ego is reverse of it. Self realization is needed to go for self esteem. How knowledgeable you are? --- Self motivation / confidence / being disciplined is a consequence. Self belief / awareness / having focused / consciousness leads to ….. . you look at yourself.
THE WAY WE FEEL ABOUT OURSELF, FEELING FRESH, WORLD LOOKS NICER, PRODUCTIVITY HIGHER, REALTIONSHIPS BETTER.
When we don’t feel good, world looks rotten, productivity goes down, annoyed of everybody. That is the magic of self esteem.
Self esteem is inversely related to egos. a)There are two kinds of egos; pulling down other human beings; all decisions they make is more to satisfy ego as compared to make sense. There are some people in this world who feel good when other person feels bad. They don’t want to lift themselves up but they want pull others down.
b) No team spirit, everything they take personally.
Interpersonal issues; How much you know; doesn’t matter, how much you care, matters.
We travel 10 miles to see our favorite doctor; is he more qualified – probably not. 1:57
We travel 10 miles to see our favorite mechanic; and leave many on our way, is he more qualified – probably not.
One says; I am dealing with right person; it is called trust.
Love is greatest thing in the world; in actual trust is greatest thing in the world.
We have people in our life; who we love but we cannot trust.
Goal Setting; individual and corporate is different; we address with holistic approach; people take family problems to work and work problems to their family.
You will not find split personality; different at work/home.
Behaviors don’t change; people who are honest at home; are honest at work. People who are dishonest at home; are dishonest at work.
No neutral leadership exists; either it is good or bad. Good leaders actively guide, bad leaders actively misguide. Good leaders create more leaders, bad leaders create followers. They feel insecure / threatened. They think, if others will learn; what will happen to my position.
Values and Vision; vision is ability to see the invisible. Life is simple. 6th grade level stuff.
Values; our credibility determines our profitability in life.
Credibility and profitability goes side by side.
90 year old company doing $9 billion went out of business in less than 9 weeks; Arthur Hanson
Countries / civilizations are same; come up and destroyed; only on issues of integrity 2:05
You Can Win: A step by step tool for top achievers
Shiv Khera Quotes
 “Winners see the gain; losers see the pain.”
 “Winners don’t do different things, they do things differently”
 “Under Adverse conditions - some people break down, some break records”
 “If you think you can - you can!
If you think you cannot - you cannot! and either way........you are right!”
“Oh, how a small portion of earth will hold us when we are dead, who ambitiously seek after the whole world while we are living!”
 “Looking for the positive does not necessarily mean overlooking faults. Being a positive thinker does not mean one has to agree or accept everything. It only means that a person is solution-focused.”
 “An uneducated thief may steal goods from the train but an educated one may steal the entire train. We need to compete for knowledge and wisdom, not for grades.”
 “Purpose: A lifetime goal is called a purpose. To identify your purpose, ask yourself “If my age was a hundred today and I looked back at my life, what is it that I want to say is my accomplishment?” The answer is your purpose.”
 “Motivation is like fire - unless you keep adding fuel to it, it dies. Your fuel is your belief in your inner values.”
 “The best teachers will not give you something to drink, they will make you thirsty. They will not give you answers but will put you on a path to seek answers.”
 “This one phrase, "It is my life, I will do what I want," has done more damage than good. People choose to ignore the spirit and derive the meaning that is convenient to them. Such people have tied this phrase to selfishness and I'm sure that was not the intent.
These people forget that we don't live in isolation. What you do affects me and what I do affects you. We are connected. We have to realize that we are sharing this planet and we must learn to behave responsibly.
There are two kinds of people in this world--takers and givers. Takers eat well and givers sleep well. Givers have high self-esteem, a positive attitude, and they serve society. By serving society, I do not mean a run-of-the-mill pseudo leader-turned- politician who serves himself by pretending to serve others.
As human beings, we all have the need to receive and take. But a healthy personality with high self-esteem is one that not only has its need to take but also to give.”
 “The essence of Relationship Selling is when we convert a customer into a client and the seller gains the status of a supplier. It is really a process of forming a business partnership, where each partner not only transacts business but is interdependent in a mutually beneficial relationship, with a common growth objective. Sales can be:    B2B (Business to Business),  B2C (Business to Consumer),  Direct or indirect selling”
“Ability will get you success; character will keep you successful.”
 “A young man asked Socrates the secret to success. Socrates told the young man to meet him near the river the next morning. They met and Socrates asked the young man to walk with him toward the river. When the water got up to their necks, Socrates took the young man by surprise and pushed him under the water. The boy struggled to get out but Socrates kept him there. When the boy started turning blue, Socrates raised the boy’s head out of the water. The first thing the boy did was to take a deep breath of air. Socrates asked, “What did you want the most when you were under water?” The boy replied, “Air.” Socrates said, “That is the secret to success. When you want success as badly as you wanted air underwater, you will have it.” There is no other secret. This is called the burning desire.”
 “A CRASH COURSE FOR SUCCESS    • Play to win and not to lose.    • Learn from other people’s mistakes.    • Associate with people of high moral character.    • Give more than you get.    • Don’t look for something for nothing.    • Always think long term.    • Evaluate your strengths and build on them.    • Always keep the larger picture in mind when making a decision.    • Never compromise your integrity.”
 “Some people make friends by wining and dining people with the sole objective of doing business with them. Once the usefulness goes, the friendship also goes. It is unfortunate because it is very shortsighted and insincere. One should keep in mind that just because a person is a friend, it does not mean they are under an obligation to buy from you. In my career, I have acquired clients professionally and built friendships later, versus making friends with the intention of doing business. Sooner or later, people uncover the ulterior motive.”
 “Relationship Selling implies long-term commitment, common goals, mutual respect, ongoing trust and cooperation. Informal relationships, many a time, get converted into formal alliances also, helping joint-marketing and co-branding. Establishing a relationship is a series of steps, by and large in sequence only. Jumping steps or changing the sequence could be counterproductive.”
 “Let me share a famous life history with you. This was a man who failed in business at the age of twenty-one; was defeated in a legislative race at age twenty-two; failed again in business at age twenty-four; had his sweetheart die when he was age twenty-six; had a nervous breakdown at age twenty-seven; lost a congressional race at age thirty-four; lost a senatorial race at age forty-five; failed in an effort to become vice-president at age forty-seven; lost a senatorial race at age forty-nine; and was elected president of the United States at age fifty-two. This man was Abraham Lincoln.”
 “THE DIFFERENCE If I buy a photocopier from you, I have made a transaction and am considered a customer. However, if I start buying all my office equipment from you, I have developed a relationship and have become a client. I have developed a relationship because of which I (the client) keep buying more and more. That’s the difference between transactional and relationship selling. A salesperson’s philosophy is reflected in his behavior and”
 “Our thoughts are causes. You sow a thought, you reap an action. You sow an action, you reap a habit. You sow a habit, you reap a character. You sow a character, you reap a destiny. It all starts with a thought.”
 “How is Life Full of Choices? When we eat too much, we make a choice to be overweight. When we drink too much, we make a choice to have a headache the next day. If we drink and drive, we choose to risk being killed or killing someone in an accident. When we ill-treat people, we choose to be ill-treated in return. When we don’t care about other people, we choose not to be cared for by them. When we light up a cigarette, we choose to invite cancer. Choices have consequences. The most important thing to understand is that we are all free to the point of making choices. But, after we make a choice, the choice controls the chooser. We have no more choices. What is success? Series of positive choices is called success and series of negative choices is called failure. We have an equal opportunity to be unequal. The choice is ours. Life can be compared to a pottery maker who shapes clay in any form, he wants. Similarly, we can mould our lives into any shape, we want.”
 “The greatest gift that humans have is the ability to think. Of all the creatures in the world, humans are physically the most ill-equipped. A human cannot fly like a bird, outrun a leopard, swim like an alligator, nor climb trees like a monkey. A human doesn’t have the eyes of an eagle, nor the claws and teeth of a wild cat. Physically, humans are helpless and defenseless; a tiny insect can kill them. But nature is reasonable and kind. Nature’s greatest gift to humankind is the ability to think. Humans can create their own environment, whereas animals have to adapt to their environment.”
 “SUCCESS does not mean an absence of problems, it is overcoming problems. Success is not measured by how high we go up in life, but how many times we bounce back when we fall down.”
 “Purpose: A lifetime goal is called a purpose. To identify your purpose, ask yourself “If my age was a hundred today and I looked back at my life, what is it that I want to say is my accomplishment?” The answer is your purpose.
 Mission: A mission is an action that leads a person to a purpose through a philosophy.”
 “You may be disappointed if you fail, but you will be doomed (unlucky) if you don’t try.”
 “Progressive’ means that success is a journey, not a destination. It’s an ongoing process. We never arrive.”
 “Realisation’ means it is an experience. Outside forces cannot make me feel successful. I have to feel it within myself. It is internal, not external. That is why what often appears success externally may be total hollowness internally.”
 “Everything that we enjoy is a result of someone's hard work. Some work is visible and other work goes unseen, but both are equally important. Some people stop working as soon as they find a job. Regardless of the unemployment statistics, it is hard to find good people to work. Many people don't understand the difference between idle time and leisure time. Idle time amounts to wasting or stealing time; leisure time is earned. Procrastinating amounts to not working.
Excellence is not luck; it is the result of a lot of hard work and practice. Hard work and practice make a person better at whatever he is doing.”
 “Remember, a person's character is not only judged by the company he or she keeps but also by the company he or she avoids.”
 “If you want to build a positive attitude, then associate with people of high moral character and read books that lead you to positive thinking.”
 “Attitude is the foundation to success. The greater the success, the stronger the foundation.”
 “Events and experiences in life determine our attitude. If we have a positive experience with a person, our attitude towards him is likely to be positive and conversely negative experiences tend to make us cautious. Experiences and events become reference points in our lives and we draw conclusions which serve as guidelines for the future.”
 “Super achievers don’t waste time in unproductive thoughts, esoteric (mysterious) thoughts or catastrophic thoughts. They think constructively and they know that their level of thinking determines their success.”
 “Success is not an accident. It is the result of your attitude and your attitude is a choice. Hence success is a matter of choice and not chance.”
 “Success is the progressive realisation of a worthy goal.”
 “In 1914, Thomas Edison, at age sixty-seven, lost his factory to fire. It had very little insurance. No longer a young man, Edison watched his lifetime effort go up in smoke and said, “There is great value in disaster. All our mistakes are burnt up. Thank God we can start anew.” In spite of disaster, three weeks later, he invented the phonograph. What an attitude!”
 “Positive attitude with positive actions supported by efforts increases the possibility of your success.”
 “Intellectual education influences the head and values-based education influences the heart.”
 “you look at the life histories of most successful people or organisations, who have 1) Succeeded, 2) sustained success and 3) maintained goodwill, they have all lived by this one principle: “I shall always give more than I get, to my family, organisation and my society.”
“13. Fear; Fear can be real or imaginary. Fear makes people do strange things. It primarily comes from a lack of understanding. To live in fear is to live in an emotional prison. Fear paralyses and immobilises people. Fear results in insecurity, lack of confidence and procrastination. Fear destroys our potential and ability. We cannot think straight. Fear ruins relationships and health. Some common fears are:    • Fear of failing    • Fear of the unknown    • Fear of being unprepared    • Fear of making the wrong decision    • Fear of rejection
Some fears can be described, others can only be felt. Fear leads to anxiety which in turn leads to irrational thinking and this actually sabotages our ability to solve the problem. The normal response to fear is escape. Escape puts us in a comfort zone and reduces the impact of fear temporarily while the cause remains. Imaginary fears magnify the problem. Fear can get out of hand and destroy happiness and relationships. Think of fear as meaning: False Evidence Appearing Real; F     A     L     S      E,  E     V     I      D     E     N     C     E, A     P     P     E     A     R      I      N      G,      R     E     A     L
Fear of failure is often worse than failure itself. Failure is not the worst thing that can happen to someone. People who don’t try have failed even before attempting. When infants learn to walk, they keep falling; but to them, it is not failing, it is learning. If they became disheartened, they would never walk.”
 “In my travels, I have noticed that in some countries drinking has become a national pastime. If you don't drink, they look at you as if there is something wrong. Their motto is: "It doesn't matter how bad your English is, as long as your Scotch is good." If a banker asked them, what their liquid assets are, they would bring two bottles of Scotch.”
 “The tragedy is that there are many walking encyclopedias who are living failures.”
 “* Intelligence is quickness to learn. Ability is the skill to apply what is learned. Competence is the ability and the desire to apply what is learned. Desire is the attitude that makes a skillful person competent. Many skillful people are incompetent. Ability without the right attitude is wasted.”
 “Schools are a fountain of knowledge: some students come to drink, some to sip and others just to gargle.”
 “Ability teaches us how we do, motivation determines, why we do, and attitude decides, how well we do.”
 “An opportunity only knocks once. The next one may be better or worse, but never the same one. That is why it is so crucial to make the right decision at the right time. A right decision at the wrong time becomes a wrong decision.”
 “In countries where the government and political environment is honest, generally you will find that the people are honest, law abiding and helpful. And the reverse is true too. In a corrupt environment, an honest person has a hard time, whereas in an honest environment, a corrupt person has a tough time.”
 “Athletes train 15 years for 15 seconds of performance. Ask them if they got lucky. Ask an athlete how he feels after a good workout. He will tell you that he feels spent. If he doesn't feel that way, it means he hasn't worked out to his maximum ability.
Losers think life is unfair. They think only of their bad breaks. They don't consider that the person who is prepared and playing well still got the same bad breaks but overcame them. That is the difference. His threshold for tolerating pain becomes higher because in the end he is not training so much for the game but for his character.
Alexander Graham Bell was desperately trying to invent a hearing aid for his partially deaf wife. He failed at inventing a hearing aid but in the process discovered the principles of the telephone. You wouldn't call someone like that lucky, would you? Good luck is when opportunity meets preparation. Without effort and preparation, lucky coincidences don't happen.”
 “The men who try to do something and fail are infinitely better than those who try to do nothing and succeed.
There are many reasons why people don’t set goals, including: 1. A pessimistic attitude—Looking for the pitfalls rather than the possibilities. 2. Fear of failure—thinking. “What if I don’t make it?” Subconsciously people feel that if they don’t set goals and don’t achieve them, they feel they haven’t failed.”
 “They don’t realise that they have failed to begin with by not having any Goals. 3. Fear of success—A low self-image or fear of having to live up to their success causes some people to fear success. 4. A lack of ambition. Our limited thinking prevents us from progress. There was a fisherman who, every time he caught a big fish, would throw it back into the river, keeping only the smaller ones. A man watching this unusual behavior asked the fisherman why he was doing this. The fisherman replied, “Because I have a small frying pan.” Most people never make it big in life because they are carrying a small frying pan. That is limited thinking.”
 “Feeling good is a natural outcome of doing good; and doing good is a natural outcome of being good.”
 “A person with low self-esteem is suffering from loneliness even when he is amongst large groups of people, whereas a person with high self-esteem is enjoying solitude out of choice. Loneliness is the pain of being alone, solitude (privacy) is the pleasure of being alone. A person with high self-esteem is really saying; I enjoy my company. I may be physically alone, but I am with myself.”
 “I don’t know the key to success, but the key to failure is trying to please everybody. ”
 “People with positive attitudes have certain personality traits that are easy to recognise. They are caring, confident, patient and humble. They have high expectations of themselves and others. They expect positive outcomes.”
 “One cannot be a good teacher unless he is a good student.”
 “There is great value in disaster. All our mistakes are burnt up. Thank God we can start anew.” In spite of disaster, three weeks later, he invented the phonograph. What an attitude!”
“As a young cartoonist, Walt Disney faced many rejections from newspaper editors who said he had no talent. One day a minister at a church hired him to draw some cartoons. Disney was working out of a small rodent-infested shed near the church. Seeing a small mouse inspired him to draw a new cartoon. That was the start of Mickey Mouse.”
 “Worthiness is what gives meaning and fulfillment. Success without fulfillment is empty. That’s like good looks without goodness. In life we need substance over form, not form over substance.”
 “Be courteous to all, but intimate with a few and let those few be well tried before you give them your confidence.”
 “The habit of procrastination fatigues you more than the effort it takes to do the task.”
 “Learn to Like the Things That Need to be Done”
 “Opportunity is always under our feet. We don't have to go anywhere. All we need to do is recognize it. When people don't know how to recognize opportunity, they complain of noise when it knocks. The same opportunity never knocks twice. The next one may be better or worse, but it is never the same one.”
 “Striving for perfection is neurotic (phobic, fearful); striving for excellence is progress. Excellence is continuous improvement. There is nothing that cannot be done better or improved the next time.”
 “Destiny is not a matter of chance, it is a matter of choice; it is not a thing to be waited for, it is a thing to be achieved.


“One day a partially deaf four years old child came home with a note in his pocket from his teacher, “Your Tommy is too stupid to learn, get him out of school.” His mother read the note and answered, “My Tommy is not too stupid to learn, I will teach him myself.” And that Tommy grew up to be the great Thomas Edison. Thomas Edison had only three months of formal schooling.”
 “Culture in any place always goes top down, never bottom up. We need to step back and look at what kind of environment we have created for ourselves and those around us. It is tough to expect positive behavior in a negative environment. Where lawlessness becomes the law, honest citizens become cheats, crooks and thieves.”
 “Halfhearted effort does not produce half results; it produces no results.”
 “Success is no mystery, but simply the result of consistently applying some basic principles. The reverse is just as true: Failure is simply a result of making a few mistakes repeatedly. All of this might sound too simplistic, but the fact is that most truths are very simple. I'm not saying they are easy, but they certainly are simple.”
 “We are drowning in information but starving for knowledge and wisdom. Education ought to teach us not only how to make a living but also how to live.”
 “Remember the greatest motivator is belief. We have to inculcate (repeat) in ourselves the belief that we are responsible for our actions and behavior. When people accept responsibility, everything improves: quality, productivity, relationships and teamwork.”


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